Troubleshooting guide for Samsung built-in oven

Step 2. Check your home's fuse or breaker

Check to see if your home's fuse has blown or a circuit breaker has tripped. 

Step 3. Do not switch the oven off immediately after cooking

• Check if you turned the oven switch off immediately after cooking is finished (or, the on/off control switch on the wall).
  
• After use, the cooling fan runs to protect the oven from the heat generated until the oven has cooled down. If you switch the oven off while the oven is cooling down, the power may have been turned off, which is caused by the activation of its safety device. 
• Do not switch the oven off until it has cooled down.

Step 2. In case of a twin oven (in case of there is a divider)

Check to see if the grill mode is selected for the lower oven. Grill mode can be used only in a single oven and upper oven mode.

Check to see if the condition of the divider usage is proper.

• Select Single-mode with the partition (inserted): Incorrect
• Select Twin mode with no partition: Incorrect

Step 3. If you measured the inside temperature using a portable thermometer

You may feel that the oven is not heating well based on the temperature that is read with a portable thermometer. The temperature shown on a portable thermometer can be different depending on the location where the temperature is measured. In addition, it may differ with the actual temperature caused by parts tolerance (this is normal and not a product malfunction).

Step 4. Check if the setting condition is properly set

• Make sure that the cooking mode and guided temperature was set properly.
• Make sure that you have followed the shelf position of the cooking guide.
• Make sure that you have properly selected the tray or rack depending on the type of food being cooked.

Step 2. In the case of a single oven (in case it is in fast preheat mode)

Check to see if the fast preheat mode is enabled. In order to heat the oven up to the desired temperature faster, the fast preheat mode should be used.

Step 3. If you measured the inside temperature using a portable thermometer

You may feel that the oven is not heating well based on the temperature that is read with a portable thermometer. The temperature shown on a portable thermometer can be different depending on the location where the temperature is measured. In addition, it may differ with the actual temperature, which is caused by parts tolerance (this is normal and not a product malfunction).

Step 4. Perform a self-test

Try the self-test to check if it is a normal condition.

• Condition: The product has cooled enough and the inside of the oven is empty.
  
• Setting: Convection mode 200℃ (or fast preheat mode 200℃)
• Time: Check the time that it takes to carry out done preheating. (A beep will sound when preheating is finished.) If the preheating is finished within 15 minutes, it is considered normal operation.