How to update your Smart TV to the latest software

1. Head to the Support section of our website to find the Manuals and Software downloads link.
2. Select Television as your Product type, and search by the model number of your TV and click Select.
3. Download the file Upgrade File(USB type) and save it to your desktop
4. Extract the downloaded .zip file. Make sure not to change the name of the folder
5. Save the extracted folder to a USB flash drive.
6. Turn the TV on, and plug the USB into the back of the TV or One Connect Box
   
7. Open the Settings of the TV and follow the appropriate menu path:
   2018 Models - Settings > Support > Software Update > Update Now
   2017 Models - Settings > Support > Software Update > Update Now
   2016 Models - Settings > Support > Software Update > Update now
   2015 Models - MENU > Support > Software Update > ENTER
   2014 Models - Support > Software Update > Update now
8. You'll be prompted to allow the TV to search the USB drive for firmware updates. Select Yes to continue.
   

Please Note: 

• Make sure to search your TV model at the Manuals and Software Downloads section of the country your TV was purchased from. You’re on the Samsung New Zealand website right now, where we only provide firmware downloads for products sold in New Zealand. You can get back to your country or regions homepage by clicking the New Zealand/English button at the very bottom right of this page, and selecting from the global options

• If your TV doesn't show up - please ensure you're on the applicable country or regional website.

• Your TV will not be able to find and install the firmware file if it is left zipped, or if it is inside another folder.

• If the TV is not able to find the firmware update on the USB, make sure the firmware file is unzipped and not saved inside of any other folders on the USB drive.
  

When upgrading the Software

• Do not remove the USB Drive.
• Do not unplug the power cable.
• Do not turn off the TV.