Do I have to pay for return shipping if I want to return an item?

Returning an item will not cost you anything, but is only possible given the following reasons:

- Item is damaged or malfunctioning
- Return is initiated within the 7-day as per warranty policy
- Item is still in the Philippines

Beyond the reasons above (except for buyer remorse or change of mind), you need to reach out to our Customer Contact Center to determine if your situation qualifies as one of the rare special cases.

To better assist you or for additional questions, please reach out via chat here.

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