How long will it take to receive my refund?

Provided that your order has been confirmed as cancelled (for self-cancelled orders prior to dispatch) or your order has been processed for return to our warehouse (for in-transit orders), your refund request will be processed for approval within 7 business days. After which, the refund will follow the standard lead times depending on the payment method.

• Cash on Delivery (COD) - 15 banking days (refund via bank deposit)
• Credit Card, Billease, Home Credit - 5 to 15 banking days (may vary per bank)
• Debit Card - within 45 banking days (may vary per bank)
• Mobile Wallets (GCash, GrabPay, Maya) - 7 banking days
• 0%-interest installment plans up to 36 months via credit card (selected banks) - 10 to 15 banking days
• Dragonpay – up to 25 banking days (refund via bank deposit). Our authorized customer service agent may request additional details and documents (such as but not limited to your bank account details, valid ID, and proof of payment) for us to process the refund.

Is this content helpful?

Thank you. Glad we were able to help. Your feedback helps us provide better support.

All FAQs Shop Support Home