What if I receive a damaged or defective product?

We're sorry that this happened. Here are a couple of options, depending on your situation:

- If the item that you received is defective, we recommend that, to possibly avoid a return, you reach out to our Customer Care team via chat for troubleshooting and support.

- If the item that you received is damaged, you can report it and request for return and refund. Please check here to learn how to request a return.

Is this content helpful?

Thank you. Glad we were able to help. Your feedback helps us provide better support.

All FAQs Shop Support Home