How do I troubleshoot Wi-Fi connection issues

Step 1. Swipe down from the top of your phone’s screen to open the Quick panel.

Step 2. Tap the Power icon, and then tap Restart.

Step 3. If the phone restarts normally, check if the same problem still occurs.

Having a weak signal may cause connectivity issues. If you are receiving a weak signal, try moving closer to the Wi-Fi source and connect again.

Open Settings, tap Connections, and then tap Wi-Fi. If Wi-Fi is on, your mobile device will list the Wi-Fi networks in range. Tap the switch to turn Wi-Fi on if necessary.

• If your Wi-Fi network appears, select your network. If the network is secured, enter the credentials, and then tap Connect.
• If your Wi-Fi network does not show, or no networks appear at all, verify the settings on your router.

- Reset your router. If it doesn't have a power switch, remove the power cable for 30 seconds.

- Make sure the router is transmitting the network SSID, or manually add a network if it does not broadcast your network SSID.

- Make sure there is no interference between the router and your mobile device. Concrete walls, fridges and microwaves can all interrupt the Wi-Fi signal.

If you have previously managed to connect to the Wi-Fi network you are having trouble joining, it may help to forget the network and reconnect.

If this happens, you should disconnect and then reconnect from the network. Navigate to Settings, and then tap Connections. Tap Wi-Fi, and then touch and hold your desired network until a popup appears. Tap Forget network and then try reconnecting to the network.

If you want your device to automatically connect to this Wi-Fi network in the future, make sure that the switch next to Auto-reconnect is switched on.

If you are connecting to a home Wi-Fi network, check if the other devices you own can connect. If you are unable to connect with any of your devices, the issue is likely with your Wi-Fi. 

If you are able to connect using another device, check for and install any available software updates then try connecting again.

Safe mode can be used as a diagnostic tool that lets you run your device at the basic interface without any third-party apps. This helps to determine if the issue you are facing is due to an installed app.

Step 1. Open Quick settings. Tap the Power icon at the top of the screen.

Step 2. Touch and hold Power off until the Safe mode icon is displayed.

Step 3. Tap Safe mode. If you've entered Safe mode successfully, you will see Safe mode displayed at the bottom of the screen.

n case you still face connectivity problems, please try the following to reset the network settings on your device. 

Step 1. Launch the Settings app.

Step 2. Tap the General management menu.

Step 3. Tap Reset menu.

Step 4. Tap Reset network settings menu.

Step 5. Tap the Reset settings button.