How to check the status of your Samsung repair

1. Track your repair with a Guest Account

Step 1. Visit At Your Service page. Enter your email or mobile number and input your ticket number. Check the Privacy Policy and Condition checkbox then click the 'Search' button. 

Step 2. You will be redirected to the 'Track my Repair' page with the status of your repair, your product information, and appointment details.

2. Track your repair with your Samsung Account

Step 1. Visit  At Your Service page and select 'Track my Repair'.

Step 2. Sign in to your Samsung Account.

Step 3. Once you have signed in, you will see the list of your previous transactions.  Click on the product you would like to check to see the repair status, product information, and appointment details.

Step 1. Open Samsung Members App > Support > View Service History.

Step 2. Enter your email or mobile number and input your ticket number. Check the Privacy Policy and Condition checkbox then click the 'Search' button. 

Step 3. Click 'Track my Repair' to see the status of your repair.