How to fix 'Camera failed' error on Samsung Galaxy phone
If your phone is displaying a "Camera Failed" warning, it is most likely a software issue and not a physical problem with the camera. Please refer to the following guide to troubleshoot the issue.
Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.
Step 1. Open Camera and select Settings.
Step 2. Select Reset settings.
Step 3. Tap Reset to reset the Camera app.
If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.
Step 1. Turn off your device by holding down the Volume down key and Side key, then selecting Power off>/b>.
Step 2. Once the screen goes black, press and hold the Volume down key and Side key.
Step 3. When the Samsung logo appears on the screen, release both fingers from the keys.
Using Safe mode disables all downloaded apps and loads only the original settings that came with your phone, allowing you to determine if the issue is caused by an app.
On devices with a regular Power key, press and hold the Power key until the Power menu is displayed.
- Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see Safe mode displayed at the bottom of the screen.
- If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to uninstall the apps. After uninstalling the app, restart the phone or tablet and check if it is functioning normally.
- If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone to the factory setting.
Before you reset the phone
- Make sure to back up your phone. All data and settings will be erased.
- Write down the username and password for the account that you used to back up your data.
- We recommend having your phone plugged into the wall charger during the reset process because it may take up to an hour.
- If you have encrypted the SD Card inserted into your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.
Perform a factory data reset
Go to Settings. Search for and select Factory data reset. Tap Factory data reset to confirm and then tap Reset.
Follow the on-screen prompts to complete the reset. You may need to enter your Samsung account password or Lock screen password. The phone or tablet will reboot.
If the above steps did not resolve the issue, please visit your nearest Samsung Authorized Service Center, so we can assist you further with your concern. You may also book an appointment before visiting the service center.
Note:
- Your data and files will be preserved even if you force shut down your device.
- Volume and Side key locations may vary depending on the device model.
- Device screenshots and menus may vary depending on the device model and software version.
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