How to locate your Samsung Galaxy devices
If you lost your precious phone, tablet, watch, or even your earbuds, you don’t need to worry. The Find My Mobile feature allows you to lock or unlock, locate, or if worst comes to worst, completely wipe your data. There are also similar services available for your watch and earbuds within the Galaxy Wearable app.
Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order.
Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
Note: Available screens and settings may vary by wireless service provider, software version, and model.
Find your phone or tablet using Find My Mobile
Note:
- The phone must be turned on.
- The remote control must be enabled on the phone. This feature will be turned on by default when you add a Samsung account to your phone.
- Remote unlock must be activated in order to use the Find My Mobile unlock feature.
If you've lost your phone or tablet, you can pinpoint its whereabouts using Find My Mobile.
First, navigate to the Find My Mobile website on a PC. Enter your Samsung account credentials, and click I'm not a robot and then click SIGN IN.
On the left, you will find all the devices linked to the Samsung account you are using. If devices are powered on and connected to a network, they will be displayed under My devices. When you click on a device, the right panel will display all the remote options available:
- Ring: If you don’t know where you put your phone or tablet, make it ring even if it was set to mute.
- Lock and Unlock: If you are worried about your personal data, you can remotely lock your phone or tablet. This will activate a Lock screen and suspend your cards in Samsung Pay. If you forget your unlock method, you can also unlock your phone or tablet remotely.
Note: If locking or unlocking your phone or tablet was unsuccessful, a red exclamation point will appear.
- Track location: Check where your missing phone or tablet is every 15 minutes.
Caution: If you are using Find My Mobile to locate a stolen phone or tablet, do not go directly to the location on the map. Inform the authorities and let them retrieve it for you.
- Erase data remotely: Don’t let that thief access your private data. Remember, your phone or tablet will be completely reset and you will lose all your data, including your financial data in Samsung Pay.
Note: If a Google account is registered, you will need to sign in to the account before you can use the phone or tablet again.
- Back up: Before erasing your data for good, you can easily back up all your data to Samsung Cloud.
- Extend battery life: The last thing you want is for your lost phone or tablet to turn off. Use this feature to get the most out of your phone or tablet's battery life and increase the chances of finding it.
- Retrieve calls/messages: You can view up to 50 recent calls and messages from your phone.
- Set Guardians: You can designate guardians that can remotely locate the phone or tablet, activate Emergency Mode, or ring the phone or tablet.
Note: If you are still unable to locate your phone or tablet, your carrier may have a service to help locate or suspend your phone. Please contact your carrier for additional information.
Accidentally left your phone somewhere? You can use your smart watch to locate it.
On your smart watch, press the Home key, and then swipe to and tap Find My Phone. Tap Start to begin locating your phone. The phone's ringtone will sound, making it easy to locate. Find your phone and then swipe down on the Dismiss icon.
Note: Make sure you have all the requirements, such as Remote connection, already set in place in the event you lose your watch.
If you've lost your smartwatch, you can find it using the Galaxy Wearable app. The Find My Mobile service won’t let you see the watch’s location, but it does let you lock or erase Samsung services such as Samsung Pay.
On your phone, navigate to the Galaxy Wearable app, and then tap Find My Watch. (On fitness bands, tap Find My Band or Find My Gear.) If your watch is connected to your phone using Bluetooth, tap START. Your watch will begin vibrating so it's easier to find. When you find it, tap the X icon and swipe to the right.
If you've lost your watch somewhere out of Bluetooth range, you'll have two options available when the Remote connection is turned on:
- Get location: Gives you the address of where the watch is currently located. You can tap Show on map to locate the watch on a map.
- Set security: Access options to remotely set a lock, reset, or put a reactivation lock on the watch.
You won’t need to buy new Galaxy Buds if you've misplaced them because the Galaxy Wearable app makes finding them super easy.
On your phone or tablet, navigate to the Galaxy Wearable app. Tap Find My Earbuds, and then tap Start. The earbuds will start beeping, getting gradually louder for a period of 3 minutes. Tap Stop to end the earch.
The app will show the earbud(s) as disconnected and will not be able to locate the earbud(s) if out of Bluetooth range (32 feet), or the battery is dead.
Note: The earbuds may not beep if there are foreign substances or debris inside of the IR sensor.
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