No sound from the TV or the sound is breaking up

If your TV does not produce any sound, follow the steps below.

Step 1. Press the VOL+ button to increase the volume.

Step 2. If your TV is connected to an external device, check the volume of the external device. Check the volume on the screen. If a number for the TV volume is not displayed, select Settings > Sound > Sound Output. Then select TV speaker. 

Step 3. To check the sound output, select Settings > Support > Self Diagnosis > Start Sound Test.

If there is sound but it is not clear, run a diagnostic test.

Step 1. On the remote control, press the MENU or HOME button.

Step 2. Go to Settings > Support > Self Diagnosis > Start Sound Test to check the sound.

Step 3. If the test reveals a problem, select Settings > Sound > Expert Settings > Reset Sound.

Step 4. If the test shows no problems, select Settings > Support > Self Diagnosis > Signal Information and perform a signal check.