What should I do if my shipment is missing an item(s) or the product is missing completely?

It is possible your shipment was split based on product availability and that the missing items will be shipped when they become available. Your shipment confirmation will include a list of all products included in your shipment. To track your order, please check your Order History.

Should you find the product is damaged, identify a short or over-shipment and/or suspect part of the goods have been lost, please contact us toll-free at 080072678, 9AM-12AM, 7 days a week to report an incomplete shipment, which we will forward to Muller & Phipps (Pakistan) Private Limited in respect of any Samsung Mobile Devices, Tablets and accessories orders and Rockmars Industries (Private) Limited in respect of any Samsung Consumer Electronics orders and they will check the status of your missing items.