My payment has failed, what do I do now?

Payment methods may fail for a number of reasons, which include:
• Insufficient funds in your account
• Lack of credit card limit. This means that the limit on your card is less than the transaction you are making against a specific amount.
• Bank has set an internal limit. In this case, your bank has set a limited amount internally for all transactions.
• Your card is not activated from your bank for online transactions. You are required to check with your bank and get it activated for online payments.
• Average monthly transaction is lower than the actual transaction. For example, on average you have made online purchases worth Rs. 50,000. However, you wish to make a purchase of Rs. 100,000 which exceeds your average monthly limit. Your bank may block this due to suspected fraud.
• Incorrect card details entered
• Incorrect OTP number mentioned

You will have to contact your bank to identiy the exact reason for the failue of your transaction. If you continue to have issues, then please contact us at 0800-72678 and our team will investigate.

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