How to troubleshoot apps that are not working on the Samsung Smart TV
Samsung smart TVs are all-in-one entertainment systems, providing easy access to fantastic apps like Netflix, YouTube, and Amazon Prime. If you're experiencing issues with an app that isn't working, whether it is crashing or isn't opening at all, there are a few different troubleshooting solutions you can try. Follow the steps below to fix the problem.
Rather than turning off your TV by placing it into standby mode, a soft reset involves turning the TV off completely before rebooting it. Just like turning a computer off and on again, this can often solve issues you may be having.
Perform a soft reset with your TV remote
Press and hold the power button on your TV remote until your TV turns itself off and then on again.
Perform a soft reset without a TV remote
Unplug your TV from the power socket and wait for 30 seconds before plugging it back in.
Once your TV has restarted, try using the app again.
Software updates are released to provide bug and security fixes for your device. If you're experiencing an issue it's a good idea to check if there is a software update available as it may solve your problem.
Please note: depending on your device you can get to your settings by pressing the Menu, Home, or Settings buttons on your TV remote
1. Open the settings on your TV
2. Select Support
3. Select Software Update
4. Select Update Now
You can also update your Smart TV with a USB stick by downloading the software update from Samsung Support.
Uninstalling an app and then reinstalling it can sometimes fix issues with a specific app on your TV.
Please note: uninstalling an app from your TV will sign you out. Make sure that you have your login information ready to sign in again
1. Select the Apps icon
2. Select the settings icon
3. Navigate to the app you have having issues with
4. Select Delete
Please note: if the Delete option is greyed out, this is a recommended app. Select Reinstall instead
5. Press the Return button on your TV remote
6. Select the search icon
7. Enter the name of the app
8. Select Install
If you're still having issues with apps on your TV you can try resetting Smart Hub. This should be used as a last resort as you will be signed out of every app that you use on your smart TV, not just the app you want to fix.
1. Open the settings on your TV
2. Select Support
3. Select Self Diagnosis
4. Select Reset Smart Hub
5. Enter your TV's PIN
Note:
- The default PIN is 0000.
- You may need to download the app again after the reset.
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