Terms and Conditions of Sales

User Accounts

To access some features of the Website, you can use your Samsung account log-in details, if you don’t have a Samsung account you may be required to register for a new user account with Samsung ("Samsung Account”). Alternatively you may use the Website as a guest.

These Terms supplement the Samsung Account Service Terms & Conditions available at: https://account.samsung.com/membership/terms.

The Samsung Account Service Terms & Conditions form an integral part of these Terms and Conditions. In the case of any inconsistency or conflict between these Terms and Conditions and the Samsung Account Service Terms & Conditions, these Terms and Conditions shall prevail. You are solely responsible for the activity that occurs in your user account, and it is your responsibility to keep your account password secure.

You agree to immediately notify Samsung of any breach of security or any unauthorized use of your user account. We will not be liable for any losses arising from any unauthorized access to or use of your account.

You agree to notify Us of any mistake or error caused by You when submitting your Order to Us within 24 hours from executing Your Order only provided that you haven’t received or benefited from your Order.

Price and payment

The price of the Products will be as quoted on Our Website from time to time, except in cases of obvious error. Product prices include VAT at the prevailing rate. The price quoted on Our Website for Products excludes delivery charges which are quoted separately on Our Website. There will be additional charges if You choose the Cash on Delivery option (COD) where such option is applicable and available.

Product prices and delivery charges are subject to change at any time, but changes will not affect orders in respect of which We have already sent you a Dispatch Confirmation.

Our Website contains a large number of Products and it is always possible that, despite Our best efforts, some of the Products listed on Our Website may be incorrectly priced. We will normally verify prices as part of Our dispatch procedures so that, where a Product's correct price is less than Our stated price, We will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on Our Website, We will normally, at Our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that We are rejecting it. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, We do not have to provide the Products to you at the incorrect (lower) price.

Payment for all Products must be made either by credit or MADA debit card, Cash on delivery and is collected on Our behalf by third party. We accept payment by Visa and MasterCard Debit, and by Visa and MasterCard Credit. A payment by credit or debit card will only be charged at or shortly after the time you place your order. When choosing the Payment by Instalment option, You must be fully aligned with the bank regarding the transactions.

Upon the availability of the Pay by Instalments option, You can choose the Pay by Instalment option provided that the Terms and Conditions of your bank shall apply and any changes shall be communicated and processed directly between You and the bank. Your bank might, upon its own discretion, accept or reject or cancel such Payment by Instalment.

Payment by Instalment Option is only available for Credit Cards.

You must retain a copy of transaction records, policies and rules provided by Us.

Shipping Policy

Samsung will deliver Products to valid shipping addresses located within the Kingdom of Saudi Arabia only through a courier company assigned by Samsung.

Samsung will deliver the Products you purchase to the delivery address in the Kingdom of Saudi Arabia you specify when placing your order. Title to any Product purchased by you will pass to you once the Products are delivered to the delivery address specified in your order and payment for the said Product is complete. Except as otherwise provided in these Terms and Conditions, you accept all risk of loss, theft or damage to the Products you purchase once it has been delivered to the delivery address specified in your order.

If you do not receive your order within the estimated delivery time specified in your shipping confirmation email, you should contact Samsung at 800-2474357.

If you refuse or fail to accept delivery of any Products you order, with the exception of refusals related to visible carrier damages or due to any of the reasons stated in the Returns Policy set out below, any risk of loss, theft or damage will nonetheless pass to you, and not limiting any other rights or remedies We have, We:

will remain entitled to payment in full for the Products shipped to your delivery address, including shipping costs incurred and any installation charges if applicable; and

Samsung may effect delivery by whatever means it considers appropriate, and you will be liable for all additional costs incurred as a result of such refusal or failure to accept delivery.

Returns Policy

In addition to rights you may have under applicable law, you may return any Product within seven (7) days from the date you receive it if:

the Product is sealed and accompanied by all original packaging, accessories, free items and other components or parts that accompanied the Product when it was delivered and the Product and/or packaging is undamaged.

Subject to applicable law, return requests made after the seven (7) days period will not be accepted. This provision applies notwithstanding any other term or condition of these Terms and Conditions.

You can return Products by calling 800-2474357. You must provide your original receipt to return your Product.

To request a return:

Please call 800-2474357 to schedule your return of the purchased Product. If the Product is not in a sealed condition when it reaches Samsung, the Product shall be returned back to you and the refund will not be processed.

If You purchased via credit/debit card, the refunds will be credited to your respective payment method within fifteen (15) business days. It may take longer to reflect in your account depending on your bank.

If You purchased your product through the Payment by Instalment option, You must contact your bank and align regarding the remaining instalments immediately after issuing the return request.

If You purchased your product via cash on delivery, We will require you to share your bank details with Us in order to transfer the refunds.

iv. No refunds will be done by cash.

If you wish to return a Product that appears to be damaged or otherwise defective upon delivery:

Upon returning your Product to Samsung, a diagnostics test will be performed to validate whether or not it is defective. Samsung shall not be held liable for any data loss during such inspection.

If the Product is found not to be defective (based on the reason you provided with the return request), your Product will be returned to you and no refund will be issued.

If the Product is found to be defective (based on the reason you provided with the return request), your refund will be processed to your original payment method as soon as possible (including any taxes paid, but excluding any shipping and installation fees (if applicable), which are non-refundable) and in any event not later than the time period required under the applicable local law.

iv. If a defect is found by You within fourteen (14) days in the case of televisions and television related Products, a representative will visit your premises for a technical inspection and evaluation of your device. If the Product is found to be defective, a replacement will be provided.

Upon receipt of your Product, please ensure you inspect its condition carefully. Should you identify a short or over-shipment and/or suspect part of the goods are missing, please contact Samsung at 800-2474357 within seven (7) days from when it was delivered. If the external carton of the Product shows any sign of damage (e.g. scratches, tears, stains, etc.), tampering (e.g. open Product, broken seals, re-taped, etc.) or abuse, please indicate the Product is damaged on the waybill and refuse the shipment. Samsung shall not in any way be responsible for any damage, tampering or abuse not noted once a Product shipment has been accepted.

If your Product, upon delivery, appears to be damaged, defective or “dead on arrival”, please call 800-2474357 within seven (7) days from when it was delivered to You, then, a specialized technician from one of Samsung Authorized Service Centres in the Kingdom of Saudi Arabia will need to inspect and run a diagnostics check on your Product in order to determine the result.

If the damage is visible to You upon delivery of the Product in its sealed box, it is advised that You reject it immediately at the door. With respect to suspect freight damage claims made after acceptance of the Product shipment, your request will be accepted only if the damage is reported within three (3) days of delivery, and the package is not moved from its original “ship to” location. Please include all parts, original shipping box and packing material with the Product. In the event that the inspection does not take place or your Product is not picked up within five (5) business days of you contacting Samsung, please contact Samsung at 800-2474357. The inspection will be processed by one of Samsung Authorized Service Centres in the Kingdom of Saudi Arabia if the seal was removed by You.

Provided you comply with the terms of this Returns Policy, you will receive a full refund of the price you paid for the Product (including any taxes paid), subject to applicable local law.

As part of the returns process, We want to address your privacy concerns. Before you return any Product, it is your responsibility to delete any confidential, proprietary, or personal information, including de-activating your Google ID and any other accounts associated with the Product, and removing all data and content stored on the Product. If the Product you purchased is a phone, please wipe your device clean of your personal information, prior to returning it, by doing the following:

Go to Settings Menu

Select General Management

Select Reset

Select Factory Data Reset

Select Reset Device (Device requires end user pattern/pin code)

Select Erase Everything

Please ensure you have saved your information before wiping the device clean. Subject to applicable law, Samsung will not be responsible in any way for any loss, disclosure of or damage to any data or content stored on the Product, and Samsung will not in any way be responsible for returning any data or content stored on the Product back to you.

Wireless service providers have different policies for the cancellation of their services. You are solely responsible for any service fees associated with your Product. Samsung will not be responsible in any way for any amounts, fees, or charges of any kind (including termination charges) associated with your wireless service provider. It is your responsibility to contact your wireless service provider for information about its policies.

Products Subject to Additional Terms and Conditions

The purchase of any Samsung Product is subject to additional Terms and Conditions found at: http://www.samsung.com/sa_en/support/warranty. The manufacturer’s limited warranty applicable to your Product will accompany your Product once delivered.

Product warranties

Samsung Products come with a manufacturer’s warranty. Details of the manufacturer’s warranty can be found with the documentation that comes with your product. Registration may be required to benefit from the warranty or any extended warranty.

Representations and Warranties

By accessing and using the Website, you represent and warrant that:

all information you provide through the Website is true, accurate and complete;

you accept full responsibility for all charges, duties, fees and taxes and any other financial liability resulting from your use of the Website or your user account; and

you consent to the collection, use and disclosure of the personal information that you provide through the Website on the terms set out in Our Privacy Policy.

Offer, Acceptance and Order Placement

The Products and services advertised, listed or described on the Website are invitations to you to make offers to Samsung to purchase from Samsung such Products and services, and are not offers to sell Products or services to you. You are deemed to make an offer to Samsung to purchase from Samsung the Products or services referenced in your order upon submitting an order to Us via the online checkout process.

Ownership of Website

Samsung owns or licenses all intellectual property rights in and to the Website and its content, including without limitation copyright and trademark rights, information, scripts, icons, presentation, arrangements, video and audio, graphic and graphical elements on the Website (the "Content”). Your use of the Website does not entitle you to any ownership or other rights or interests in or to the Website or the Content. The Website and the Content are protected by the KSA and international copyright, trademark and other applicable laws.

You agree not to link, make reference to, use, reproduce, republish or re-disseminate any Content including any of Our icons, logos or trademarks without Our prior written consent.

Trademarks

Nothing appearing on the Website or in these Terms and Conditions grants to you the right to use the names, designs, trademarks or logos appearing on the Website (the "Marks”). The Marks are the registered or unregistered trademarks, service marks, tradenames and logos owned or licensed by Samsung. All use, duplication, publication, modification or dissemination of the Marks by you is prohibited.

Links

The Website may provide links and references to other Websites that are owned and operated by third parties. We do not sponsor or endorse any information, Products, goods or services contained in or offered through any of the linked Websites. These third party sites are not maintained, operated or controlled by Samsung, and We provide no representation or warranty regarding these linked Websites. You assume sole liability for the access or use of such third party sites and content.

Errors, Product Availability, Pricing Information and Orders

We strive to ensure current and accurate information on Our Website. However, due to changing market conditions and competition, misprints, omissions or other errors may sometimes occur, including, but not limited to, incorrect prices and/or specifications for Products. Samsung does not guarantee that Products and services advertised on the Website will be available when viewed or upon subsequent visit to a retail location or thereafter.

We endeavour to provide Our customers with an agreeable solution to their shopping needs. However, We do not warrant that the content of the Website including, without limitation to, Product descriptions, pricing or photographs, is accurate or complete.

We reserve the right to revoke any stated offer on Our Website, and to correct any omission, error or inaccuracy, including after an online order has been submitted, whether or not the online order has been confirmed or your payment has been processed, as permitted by law.

Changes to Website Content, Offers or Orders

We own or are licensed users of all intellectual property rights in Our Website and all material and content on Our Website. You may use this site and the materials and content on Our Website for personal, non-commercial use only. All other use or re-Production of Our Website or materials or content on Our Website is strictly prohibited.

Our Website is provided on an 'as is' and 'as available' basis without any representation made and we make no warranties of any kind, whether express or implied, in relation to Our Website. We make no warranty that Our Website will meet your requirements or will be uninterrupted, timely or error-free or that Our Website or the server that makes it available are free of viruses or bugs.

While We endeavour to ensure that Our Website is normally available 24 hours a day, We will not be liable if for any reason Our Website is unavailable at any time or for any period. Access to Our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Our control as set out above.

Samsung at all times reserves the right to:

correct any error, inaccuracy or omission in Website content at any time without prior notice or liability to you or any other person;

change at any time the Products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such Products and services, any promotional offers and any other Website content without any notice or liability to you or any other person;

limit quantities available for sale or sold; and

reject, correct, cancel or terminate any order, including accepted orders, for any reason, including but not limited to:

if the Product or service is not available;

if We do not receive confirmation of your payment from the relevant payment processing company;

if there has been a Product or service pricing or description error, inaccuracy or omission; or

if you do not meet the eligibility criteria set out in these Terms and Conditions.

Promotions

You understand and agree that any promotional offers, as listed on the Website and in advertising, are limited time offers, may change at any time, and are subject to such additional Terms and Conditions that may be announced from time to time.

Accuracy of Information

It is your responsibility to ensure that all information that you provide through the Website is accurate, complete and up-to-date, including information required to open a user account, payment information (credit card), contact information and all transaction information. You will be solely responsible for any and all loss, damage, cost or expense that you or any other person may incur as a result of the provision of false, incorrect, misleading or incomplete information by you.

Personal Information

The personal information you provide to Us in the course of ordering via Our online checkout process will be used and processed in accordance with Our Privacy Policy. By agreeing to these Terms and Conditions, you are agreeing to the collection of personal information through the Website in accordance with these Terms and Conditions and Samsung Privacy Policy available at http://www.samsung.com/sa_en/info/privacy. Samsung collects uses and discloses personal information about its customers in accordance with the terms of its Privacy Policy, which Samsung may amend or change without notice to you at any time at its discretion. By accepting these Terms and Conditions, and each time you use the Website, you consent to the collection, use and disclosure of your personal information on the terms set out in Samsung’s Privacy Policy.

You further acknowledge and agree with Samsung that you consent to the collection, use and disclosure of your personal information including, without limitation, your name, address, email address, phone number, credit card and other financial information ("Personal Information”) that is gathered about you through the Website in connection with your purchase or placement of an order of any Samsung Product (the "Purchase”) and the disclosure of your Personal Information to third parties who may further collect, use and disclose your Personal Information to enable Samsung, and any third parties and ancillary fulfilment service providers that Samsung determine are necessary for the fulfilment of the Purchase, to attend to post-purchase matters including repairs and returns. The foregoing includes, without limitation, collection for and disclosure of Personal Information to Samsung, third party payment service providers, and delivery services used to ship the Samsung Product (collectively, the "Permitted Third Parties”) and the use of the Personal Information by the Permitted Third Parties to: (a) process the Purchase and payment of same, (b) bill and collect money owed in relation to the Purchase, (c) deliver the Product to you, (d) communicate with you whether directly or indirectly regarding your Purchase and advise you of other Products and services that are available or may be available in the future, (e) provide you with effective customer service, including but not limited to trouble-shooting or warranty service, and ask for feedback on same, (f) remit applicable taxes, and (g) comply with legal and regulatory requirements (collectively the "Purposes”). By submitting your Personal Information you agree that the Permitted Third Parties may rely on the consents granted herein for the Purposes. You acknowledge and agree that your Personal Information may be stored outside the Kingdom of Saudi Arabia. By submitting your Personal Information you agree that the Permitted Third Parties may rely on the consents granted herein.

Liability

YOUR ACCESS TO AND USE OF THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE AND CONTENT IS PROVIDED ON AN "AS IS” AND "AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AND INCLUDING WITHOUT LIMITATION IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF OR RELATED TO ACCURACY, ACCESSIBILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, PERFORMANCE OR DURABILITY, ALL OF WHICH ARE DISCLAIMED BY SAMSUNG TO THE FULLEST EXTENT PERMITTED BY LAW.

SAMSUNG DOES NOT REPRESENT THAT THE WEBSITE OR THE CONTENT CONTAINED ON THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

THE LAWS OF CERTAIN JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS OF LIABILITY OR CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE FOLLOWING EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS. SAMSUNG, AND THEIR RESPECTIVE EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS OR SIMILAR DAMAGES, OR DAMAGES RESULTING FROM ANY (1) ERRORS OR OMISSIONS IN CONTENT, (2) UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR YOUR ACCOUNT AND/OR ANY AND ALL PERSONAL INFORMATION AND OR FINANCIAL INFORMATION STORED THEREIN, (3) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE, OR (4) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR WEBSITE BY ANY THIRD PARTY. THIS LIMITATION OF LIABILITY APPLIES REGARDLESS OF THE LEGAL THEORY GIVING RISE TO THE DAMAGES (INCLUDING CLAIMS FOR NEGLIGENCE OR GROSS NEGLIGENCE), AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.

Termination

We may, at Our discretion, change, discontinue, modify, restrict, suspend or terminate the Website or any part of it at any time without notice or liability to you or any other person. We may also, at Our discretion and for any reason, terminate these Terms and Conditions or your permission to access and use the Website without any notice or liability to you or any other person.

If your permission to use the Website is terminated for any reason, the remaining terms of these Terms and Conditions shall remain in full force and effect. The termination of these Terms and Conditions or the revocation of your rights to use the Website, shall not affect the enforceability of any other agreement between you and Samsung.

Without prejudice to the agreed and regulatory warranty provision, You may terminate the purchase Contract with Us within seven (7) days from receiving your Order provided that you did not use the Product in the Order or benefited from it in any way whatsoever. By terminating the Contract, you understand and agree that you shall bear any and all costs resulting from such termination. Nevertheless, you understand that you do not have the right to terminate the Contract if any damage to the Product contained in your Order has been caused by You based on Samsung own assessment and discretion.

General Provisions

These Terms and Conditions do not replace and are in addition to any other agreement you may have with Samsung.

You acknowledge and agree that Products, goods and services purchased or obtained through the Website, are subject to additional Terms and Conditions including, but not limited to, Terms and Conditions respecting payment of amounts due, purchase price, fees, and taxes and you agree to abide by all such Terms and Conditions.

The invalidity or unenforceability of any provision of these Terms and Conditions shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Terms and Conditions shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained herein.

Any delay, omission or failure by Samsung to exercise its rights, powers or remedies under these Terms and Conditions shall not constitute a waiver by Samsung of those rights, powers or remedies.

To the fullest extent permitted by applicable law, all issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions or any matter related to these Terms and Conditions will be governed by and construed in accordance with the KSA laws applicable therein, without giving effect to any choice of law or conflict of law terms or provisions that would cause the application of any other jurisdiction’s laws. The parties hereby consent to exclusive jurisdiction of the courts located in the Kingdom of Saudi Arabia in any action to enforce (or otherwise relating to) these Terms and Conditions or the use of the Website.

You may not assign these Terms and Conditions or assign any rights or delegate any obligations under these Terms and Conditions.

Subject to any other agreement you have entered into with Us, these Terms and Conditions and any other notices or statements posted on the Website constitute the entire agreement between Us concerning the use of the Website, including the Content. These Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Samsung with respect to the Website and Content.

Applicable law

Contracts for the purchase of Products through Our Website and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the laws of the Kingdom of Saudi Arabia. Any dispute or claim arising out of or in connection with such Con