Samsung Tiering is a loyalty program which rewards our customers by purchasing products through the online store.
There are 3 tier levels - Blue, Gold, Platinum.
Each tier will come with incremental benefits such as increased rewards earn rates, promotions, and discounts.

You will need to be signed up for the Samsung Rewards program to be eligible for Samsung Tiering. If you set up a Samsung Account after 21st March 2023, you would have been automatically enrolled into Samsung Rewards. This means that there's nothing you need to do - you can start benefitting from Tiering straight away.

If you set up your Samsung Account before the 21st March 2023, you would have needed to opt to join Samsung Rewards.

You can check your membership status at www.samsung.com/za/mypage/rewards

You will be added into the Blue tier as soon as you join the program.
If you spend between R30 000 and R45 000 within 2 years of joining the program you'll be promoted to the Gold tier to receive advanced benefits. To stay as a Gold member, all you'll need to do is to spend between R30 000 and R45 000 within the 2 year time period after you upgrade.
If you spend R45 000 or over within 2 years of joining the program you'll be promoted to the Platinum tier to receive advanced benefits. To stay as a Platinum member, all you'll need to do is to spend R45 000 within the 2 year time period after you upgrade.

Only purchases made on our online store after joining Samsung Rewards will be eligible for Samsung Tiering evaluation.

Only purchases made at Samsung.com after joining Samsung Rewards will be eligible for Samsung Tiering evaluation.

Rewards eligiblity is checked on the last day of every month and will consider all purchases made over the previous 24 months that have passed the cooling off period. If the purchase isn't included one month, then it will be considered the following month. After the tiers are evaluated on the last day of every month, your tier will be upgraded on the 10th of the next month.

You can check your Tiering level and rewards points by logging into your account at any time and visiting My Page at Samsung.com/za/mypage/rewards.

You will receive Gold, and Platinum benefits for 24 months after you upgrade to the respective tier. To stay at the Gold or Platinum level, you need to have spent the requried amount on Samsung.com within the previous 24 months.

To learn all about the benefits you can enjoy, please visit samsung.com/za/rewards

Customer support contact options can be found here www.samsung.com/za/support/contact/

Samsung Rewards points are not transferrable, and can only be earned and redeemed from the Samsung Account the purchase was made from.

If you'd like to opt-out of Samsung Rewards, then please follow the process below:
1) Go to privacy.samsung.com
2) Log in to your Samsung Account
3) Click on "My Data", and then select the "Delete", menu option
4) Tick the select icon next to Samsung Rewards
5) Click on "Request deletion" at the bottom of the page

Cross Border Rewards Conversion provides the service that enables customers to convert Rewards earned in a particular country by registering to Samsung Rewards Program to use in Samsung.com of other countries.

You can check your earned Reward points from entire Samsung.com and convert Reward points on My Rewards Page under My Page.
Rewards Points Transfers are currently only available between Rewards points transfers are available between Reward Programs of participating entities.
Availability of the Reward points transfer may vary depending on country or region.
Any behaviors to take an advantage and tax reduction may be punished according to local law regulations.

You can use Rewards points conversion after logging into Samsung Account and registering with Rewards Program from the country you intend to use converted Rewards points

Converted Rewards points have the expiration date of the country that Rewards points have been converted originally

Converted Rewards points can be redeemed at where a country allows to use Rewards points, Galaxy Store, Samsung Art Store, and Samsung Food.
The usage of Rewards points may vary per countries