To request Door 2 Door service, complete the form below
In support of Covid-19 regulations and prevent our customers from being exposed by leaving their homes,
we have launched a new pickup and delivery service in South Africa.
Door 2 Door service is now available nationally from Samsung authorised service centres.
Terms and Conditions apply. Only applicable for selected areas.
Frequently Asked Questions
-
1. Door to Door service available nationally
Region
Service center
Service Center Type
Address
Bloemfontein
DIRECT PRINTERPARTS CC
ASC (Authorized Service Center)
15 Leviseur Street, Westdene, Bloemfontein
Boksburg
AFREXPORT CC SSS CELLULAR
MSC (Major Service Center)
Unit 36, N12 Industrial Park, 188 Dr Vosloo Street, Boksburg
Cape Town
AFREXPORT CC T/A SSS CELLULAR
CSP (Customer Service Plaza)
78 on Edward street, Durban Road, Bellville
Durban
CIRCLE 7
CSP (Customer Service Plaza)
2 Ibhubesi Road, Unit 3 Edstan Business Park Riverhorse Valley Business Estate, 4017, Riverhorse Valley, Durban, 4017
East London
DUANE AND DALE ELECTRONICS CC
ASC (Authorized Service Center)
Shop 4B, Devereux Center, East London
Johannesburg
UNIQUESMART TECHNOLOGIES (PTY)
ASC (Authorized Service Center)
58 Simmonds St, Johannesburg SP, Johannesburg, 2000
Midrand
TECHNOLOGIA REPAIR (PTY) LTD
ASC (Authorized Service Center)
Unit 12A, Growthpoint Business Park, 162 Tonetti St, Halfway House, Midrand, 1685
Port Elizabeth
TT3 GROUP (PTY) LTD
ASC (Authorized Service Center)
Salgar House, 18 Newton St, Newton Park, Gqeberha, 6045
Pretoria
G A WANT FX CELLULAR
ASC (Authorized Service Center)
595 Bokser Street, Gasfontein, Pretoria
Pandodox
CSP (Customer Service Plaza)
Harrier Place Ground Floor, 179 Dyer Road (off Lynwood road), Hillcrest, Pretoria
Sandton
M M ALL ELECTRONICS CC
CSP (Customer Service Plaza)
Shop 30, The Wedge Shopping Center, 255 Rivonia Rd, Morningside, Sandton
PRISTA ELECTRONICS CC T/A ADVA
ASC (Authorized Service Center)
200 Dartfield Rd, Sandown, Sandton, 2031
The Door 2 Door service shall be performed during normal operation hours and shall be subject to any order or standard operating procedures (“SOP”) issued by the authority.
-
2. Is this service only for specific Samsung models?
All Samsung mobile devices , Tablets, & Wearables
-
3. Is there any charge for this service?Yes this is a payable service for the repair of the device The collection fee’s
• If your device is within warranty there is no collection fee .
• If your device is out of warranty there is an estimated collection fee that will be provided by the Service Centre
(Payment options will be shared with the customer by the selected service partner before collection is arranged) -
4. What is the estimated repair time?
Your device will be repaired and returned to you within approximately three (3) business days of it being received by Samsung Authorized Service Centre, provided that the required spare part(s) is/are available. Else, the Service Centre will inform you of the required timing to return the phone to you.
-
5. Should my device be backed up before the repair?
Samsung and/or the Authorized Service Centre will not back up your data and we are not responsible for any loss of or damage to data on your device when you send it to us for service. During repair, some processes require a data reset. Please ensure that you back up all of your important data prior to sending the device for repair, otherwise your data will be deleted. In addition, you must remove and keep any SD and/or SIM cards before sending a device to the Authorized Service Centre.
