Galaxy A5(2017): What can I do if I forget my screen lock password, PIN or pattern
Find My Mobile
You can unlock your device’s screen remotely from the Find My Mobile website, using your Samsung account. To use this feature, the device must be connected to a Wi-Fi or mobile network, and you must sign in to your Samsung account and use another mobile device or your PC.
Warning: If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
Unlock your device remotely
Important: You can use Find My Mobile services only if you connected your mobile device to your Samsung account.
Warning: If the unlock code is forgotten and if you device is not connected to a Samsung account, you will not be able to use the device if you do not reset it. If it was easy to bypass a security access, that would make it inefficient. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. If your mobile device is not connected to a Samsung account, you can get help at a Samsung Service Center or contact us.
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