1. Please note that the extended warranty on selected products is subject to delivery and installation by independent service providers as appointed by (1) our Authorised Retail Partners and (2) Samsung authorized installers (“Authorised Installers”)

AUTHORISED INSTALLERS

2. In order determine who qualifies as an Authorised Installer, you will need to contact the ZA Signature Desk at the following contact details:

0807267864 or zasignature@samsung.com

In the event that you contact the ZA Signature Desk a consultant will, based on the information you have provided:

a)           Advise you whether you would fall within the 50km radius  and  qualify for free installation; and

b)          Provide you with email / written confirmation as to whether you would qualify for free installation (as part of the Signature Service) or not.   

AUTHORISED RETAIL PARTNERS

3. The Signature Service is applicable to specific products (namely the products listed under the section “Qualifying Products”) purchased from any one our authorized retail partners found at the following link

https://www.samsung.com/za/support/signature-service/

QUALIFYING PRODUCTS AND SIGNATURE SERVICE TO BE PROVIDED

4. The table below sets out (1) each Samsung product that qualifies for the Signature Service (“Qualifying Product”) and (2) what is included in the Signature Service for each Qualifying Product. For the purpose of the table below, the following installation services as provided for under Signatures Services will comprise of the following:

4.1 “Basic installation” shall apply to TV Models only and shall mean the unboxing of the Qualifying Product, fitment of legs to the Qualifying Product, connection of power cable, connection of the Qualifying Product to the internet, connection of up to 3 HDMI devices to the TV, connecting streaming applications to the Qualifying Product, and registration of the Qualifying Product on customer Samsung account.

4.2 “Signature installation” shall mean:

4.2.1 In the case of TV’s - the unboxing, discard packaging and connection of the Qualifying Product. It will also include integration with DSTV/Wifi/sound bar, Set up of Samsung account, updating apps on the Qualifying Product or downloading of apps on the Qualifying Product and trunking.

4.2.2 in the case of Fridges -  the unboxing, set up with power cable, connection to water outlet within 1 (one) meter, removing  and refitting of doors , panel change if needed , product training  and disposal of packaging if needed.

4.2.3 in the case of Gas Cookers -  the unboxing, set up with power cable, connection to gas and disposal of packaging if needed. The installer will provide a certificate of compliance upon completion of installation

4.2.4 in the case of Airdresser -  the unboxing, set up with power cable, product training and disposal of packaging if needed.

4.3 Should you require additional services over and above the Signature Services set out below, you may negotiate same directly with the Authorised Installer.

5. Should you elect to negotiate such additional services with the Authorised Installer, Samsung Electronics South Africa (Pty) Ltd (“Samsung”) will not be involved in that transaction in any way and shall be held harmless from any liability whatsoever and howsoever caused from such transaction.

6. Please be advised that in the event that you purchase a Qualifying Product from any one of our authorised online retail partners the Signature Service does not include free delivery and You may be liable to pay delivery costs, as the delivery costs will be subject to each of our authorised online retail partner’s online terms and conditions of sale.

WHAT IS EXCLUDED FROM THE SERVICE OFFERING

7. You as the customer are to supply all electrical, water and waste outlets

8. Wall brackets are not included in the Signature Service, and are to be purchased separately by you or from the Authorised Installer / service provider

9. You as the customer must have an existing network and active connectivity (where applicable)

10. All electrical work including electrical isolators are not included in the Signature Service. There will be no trunking offered for the pipe work. Those would be additional and for your account.

11. In the case of Gas Cookers, you the customer are to supply the gas and the gas cage, as this is not included in the Signature Service

12. Samsung shall only cover the basic labour as set out in the table above. Any additional labour required to perform work outside of the Signature Service described above for the Qualifying Product purchased, shall be for your expense.

13. The Signature Service is only available for 30 (thirty) days from date of purchase, you will no longer be able to claim the Signature Service after the 30(thirty) day period. Please retain proof of purchase for the Qualifying Product you purchased, which included this Signature Service.

14. We will do all that we reasonably can to meet the date agreed for the installation, however in the unforeseen circumstances beyond our reasonable control we may not be able to do so. In such circumstances, we will contact you to agree on an alternative date.

15. You will also do all that you reasonably can to enable the installation to take place on the given date. In the case of unforeseen circumstances beyond your reasonable control, you must contact us as soon as reasonably possible to agree on an alternative date.

16. In the event that You purchase a Qualifying Product from one of our authorised retail partners stores, an Authorised Installer will carry out any installation work for which this Signature Service was advertised for and or sold to You, within  50km from the authorised retail partner store,

17. In the event that you purchase a Qualifying Product from one of our authorised online retail partners, we will carry out any installation work for which this Signature Service was advertised for and or sold to you, within 50km from a Samsung Authorised Installer’s address in a qualifying Metropolitan Area.

Please contact the ZA Signature Desk (contact details set out in clause 2 above) to determine whether you would fall within the 50km radius and qualify for free installation

18. In the event that your delivery address is greater than:

(a)  50km from an authorised retail partner store from whom you purchased the Qualifying Product and/ or

(b) 50km from the Samsung Authorised Installer’s address where you purchased the Qualifying Product from an authorised online retail partner

You will be charged an additional cost of R7.00 per km, from the authorised retail partner’s store or the Samsung Authorised Installer’s address, to the delivery address.

 19. The Signature Service will only apply in the event that the authorised retail partner store and/or the Authorised Installer’s address falls within the   following metropolitan municipalities (“Metropolitan Areas”):

Johannesburg,

Cape Town,

Ethekwini,

Ekurhuleni,

Tshwane,

Nelson Mandela Bay,

Buffalo City,

Manguang and

Polokwane.

20. For regions that fall outside of the Metropolitan Areas the Signature Service will not be available and both installation and delivery will need to be arranged separately at a cost to you. The cost for delivery and installation is to be settled by you directly with the Authorised Installer. Rates are subject to change and you must confirm the costing for delivery and installation prior to your booking.

21. The Signature Service is not transferable. No substitution, cash redemption, or assignment of the Signature Service is permitted.

22. If additional work is found to be necessary during the course of the installation, such work will be quoted for separately by the Authorised Installer and only carried out with your written consent.

23. It is your responsibility to ensure that concealed water pipes and electricity wires are identified to the Authorised Installer before installation commences. In the event of any concealed water pipes or electricity wires being damaged during the installation process; if the Authorised Installer was notified of the concealed water pipes or electricity wires then the Authorised Installer will be responsible for the repair of the damage thereof however if the Authorised Installer was not notified of the concealed water pipes or electricity wire then the Authorised Installer cannot be held responsible for the repair of the damages thereof.

24. It is your responsibility to ensure that, prior to the installation work starting, all furniture is removed from the area of the installation and any carpet in the installation area is rolled back. Neither Samsung nor the Authorised Installer will be held liable for any damage to furniture that is not removed from the installation area.

25. It is your responsibility to ensure that the qualifying product purchased is able to fit through doors, passages stairways etc. to allow the qualifying product to be installed. Sizes of the qualifying product can be found on the Samsung’s web site. Additional costs for the removing of building doors, door frames, windows, cranes, or the like, will be for Your cost.

26. In the event that the Qualifying Product cannot be installed without potential damage to the Qualifying Product, the Authorised Installer shall bring this to your attention. Should you request the installation to be completed, approval by you must be given in writing and neither the Authorised Installer nor Samsung shall bear any liability for damages to the Qualifying Product or property. In addition, damage to the Qualifying Product could cause the warranty to be voided.

27. All installation work and material supplied by the Authorised Installer has a 1 Year Limited Warranty from date of installation provided that the installation has not been tampered with during the period of the warranty other than by the Samsung Authorised Installer.

28. The standard Samsung Electronics product terms and conditions apply on all Samsung products.

29. With regards to Samsung Air Conditioning Qualifying Products, the Signature Service is only applicable to back-to-back installation with a 3-meter pipe length, any pipe longer than 3 meters will be for your account as quoted by the Authorised Installer.

30. Samsung’s may in their sole discretion amend these terms and conditions at any time, without notice, and such amendments shall be deemed to have taken effect from the date of publication of the revised terms and conditions on the Samsung’s website http://www.samsung.com/za/support/warranty/ . The onus rests on you to constantly check the website for updates to the terms and conditions

31. Samsung reserves the right to cancel, suspend or terminate this Signature Service, without notice at any time, and such cancellation, termination or termination shall be deemed to have taken effect from the date of publication on the Samsung’s website https://www.samsung.com/za/support/signature-service/

No liability shall lie against Samsung in favour of you, any customer/s and/ or a third party arising from such cancellation, suspension or termination. You therefore waive your right which you may have against Samsung and hereby acknowledge that you will have no right of recourse or claim of any nature whatsoever against Samsung.

32. You as the customer are to supply a 9kg gas bottle for both indoor and outdoor installation

33. Isolator switch needs to be a minimum of 200mm away from the stove. The Authorised Installer can blank off the switch for you at an additional cost to you.)

34. You are to provide a suitable cupboard for the 9kg bottle to be placed in.

35. If the gas bottle is to be installed outdoors, you are required to supply a certified Gas bottle cage at an additional cost

36. The Authorised Installer will supply all material required for the installation as well as the Certificate of Compliance (“COC”).

YOU MUST CHECK THE FOLLOWING BEFORE THE AUTHORISED INSTALLER WILL PROCEED WITH THE INSTALLATION AND ATTEND THE DELIVERY ADDRESS:


37. The Qualifying Product purchased is able to be installed in its desired location. (e.g. sufficient space on  a wall or in a cabinet or built in cupboards for the TV or Fridge to fit into);

38. Ensure that the Qualifying Product purchased is able to fit through doors, passages or stairways without requiring structural alterations or specialized installation equipment;

39. You are (or another adult over 18) is at the delivery address at the time You and the Authorised Installer have agreed upon for the Signature Service to be provided;

40. You must have all the necessary accessories and cables for the Qualifying Product;

41. You must have a working power (electricity) outlet, working water source and waste outlet next to the area you requires the installation of your new Qualifying Product;

42. You must have a working internet connection (for services requiring internet connection) and the applicable login name and password available; and

43. You must have a network point or wireless network available for the Qualifying Product that you require the Authorised Installer to connect to the internet (applicable for services requiring internet connection).

44. If You do not check or ensure the aforementioned items before the pre-scheduled installation the Authorised Installer will not be able to proceed with the installation through no fault on the part of the Authorised Installer


ON THE DAY WE ATTEND THE DELIVERY ADDRESS TO PROVIDE THE SIGNATURE SERVICE, WE WILL:


45. Have a discussion with you about how you would like your new Qualifying Product to be installed and or setup.

46. Unpack your Qualifying Product, remove and dispose of the packaging (if so requested).

47. Connect the Qualifying Product, and where applicable run the cables in conduit if you have requested this when booking your installation.

48. Demonstrate the main features of your new Qualifying Product we have installed and or setup for you.

WHAT ISN’T COVERED & WHY WE CANNOT START THE INSTALLATION

49.We want to make sure you know what isn’t covered by our installation service so there are no surprises when we visit you at home, as such please be advised that the following is not included in the service:

a. We won’t personalize or optimize picture quality on your TV.

b. We will not start an installation unless you sign and agree prior to the installation, which any extra cost for additional work (that you have requested), outside of the installation scope will be for your own costs.

c. We will not remove your existing devices and dispose of them.

d. We cannot connect any devices if such connection would constitute an unsafe or illegal installation for whatever reason. The Technician will advise you on reasons why the installation is unsafe or considered illegal.

e. We are not responsible to unpack/clear the existing fridge or freezer and repack the new one.

f. We cannot complete the installation if you have not completed the necessary pre-visit preparations above.